Answers to common questions.
Orders, delivery and parts. If your question isn't here, we're one message away.
How long will my order take?
Most parts arrive in 7–14 business days. Parts are ordered from our supplier after you check out, so the estimate includes supplier processing plus shipping.
Why aren't parts shipped the same day?
We order fresh for every customer instead of keeping old stock on a shelf. You get current, correctly matched parts, and the delivery estimate is always shown before you pay.
How do I track my order?
You'll get an email with tracking as soon as your part ships. You can also reply to your order confirmation email at any time.
Where do you ship?
We ship to every province and territory in Canada. Remote and northern addresses can take 2–3 extra business days.
How do I pay?
By card at checkout. Payments are processed by a secure third-party provider, so your card details are never stored on this site.
How do I know a part fits my phone?
Every listing names the exact models it fits. Not sure which model you have? Check settings, about on your phone, or send us a message before you order.
Can I install the part myself?
Many customers do. It takes patience and the right tools, so if you're unsure, check a guide for your model first. Not sure the part is right? Ask us before you order.
What if I ordered the wrong part?
Get in touch as soon as possible. See our returns & warranty page for details.
Just ask us directly.
Send us your phone model and what's going on. We will reply as soon as possible.